Frequently Asked Questions
Welcome to Mimi’s Party Palace FAQ page! Here you’ll find answers to common questions about our services. We’ve divided the FAQs into four sections for your convenience:
FAQs
How rentals work
How do I get a rental quote?
- Add the items you want to your cart and view your cart to see your total.
How do I book my rental?
- If you’re picking up your rental items from Mimi’s Party Palace LLC, you can book online.
- For delivery and pickup service: Email us at mimispartypalace@gmail.com your event location and any specific delivery/pickup times. We’ll send you a few options to choose from. Delivery and pickup are charged separately, and we accommodate custom times, including same-night pickup.
How do I confirm you received my order?
- We will email you the damage security deposit amount, which is due 4 business days before your event. The deposit is refunded 4 business days after the event, unless linens were rented, which may take up to 15 business days due to cleaning.
What is the damage security deposit for?
- Damage Coverage: It covers potential damage to rental items.
- Late Returns: If items are not returned or made available for pickup on time, the deposit will be forfeited.
Avoiding Extra Fees:
- Do not leave items outside to prevent being exposed to the elements. Return them to the same spot you picked them up from.
- For basic pickup, ensure items are neatly stacked in the same place they were delivered or picked up from to avoid extra fees (starting at $100).
When do I get my damage security deposit back?
- Deposits are refunded within 4 business days after inspection, usually by Thursday night. If linens are involved, please allow up to 15 business days, as they are returned from cleaners on the following Friday after your event.
When can I pick up my rental items?
- Pickups are available on your rental day between 9:30 AM and 5:00 PM.
- Note: These are not 24-hour rentals. Items are due back by 9:30 AM the next day.
Sunday rentals:
- Return by Monday between 10:30 AM and 6:00 PM.
When do I return my rental items?
- Return items by 9:30 AM the next day, unless we provided a different date/time via email.
What if I can’t return items by 9:30 AM?
- Email us with your situation, and we’ll review your request. Additional fees may apply
Can I return items the same day?
- Yes, as long as it’s before 7:00 PM.
Can I pick up items the day before?
- Usually, yes. However, there is an additional fee starting at $65. Email us for an accurate quote and approval.
Why is your office closed on Fridays-Sundays?
- We are working hard preparing orders and working events. However, you don’t need us to be there for pickup. Once you book and pay the deposit, you’ll receive clear self-serve pickup and drop-off instructions.
Can my rental period be more than 1 day?
- Absolutely, items can be rented as many days you need it.Select your dates online, and the website will charge you per day.
Need a quote for services not priced online?
- If you need a **Wedding Coordinator**, **Event Assistants**, or a **DJ**, please schedule a 30-minute virtual appointment with Nataly to discuss your event, and we’ll provide you with a quote after your meeting.
What if I need to cancel a reservation?
We understand things come up – as long as you cancel within 48 hours of the start of your delivery window we’ll immediately process a full refund. Refunds may take 7-10 business days to show on your card.
Within 48 hours you can reschedule for free depending on availability for the day or receive a 50% refund.
How can I add more items to my existing order?
- Place a new order for the additional product(s) you’d like to add.
or
- Send us an email with the specific product(s) you want to include, and we’ll email you the new invoice for you to make your reservation
Where do you deliver?
We offer delivery within a 60-mile radius from our location, each way.
Can you deliver my items to the backyard or somewhere inside our home?
Absolutely, we do what your wallet allows you to get. When requesting a quote please be sure to add those details.
FAQs
for Bartender Service
What comes with the bartender service?
If you opt for booking only the bar attendant service, you will be assigned a professional bartender to assist at your event. They will come prepared with essential bartending tools to efficiently serve your guests. No additional services are included in this option.
Could Mimi’s Party Palace provide the alcohol?
We do not provide this service as a company, but we could provide recommendations in what regards the alcohol purchase.
Does Mimi’s Party Palace provide the cups and everything I need except the alcohol?
Yes, we do. We have everything needed to provide your guests with a top-notch experience. Book the “make your bar life easier”
Will the bar staff wear a uniform?
Our bar staff will wear an all-black outfit.
Can I pick the bartender I want to attend my event?
We do our best to accommodate all our client’s specific requests, but you can rest assured that our bartending staff is highly skilled and extremely professional.
What time does my bartender (s) arrive?
We arrive 30 minutes before start serving time.
FAQs
for Event Assistant Services
What is the minimum hour requirement for staffing services?
6 hrs per person in Austin/Leander, Cedar Park, Round Rock, Georgetown, 8 hrs outside of those cities.
Do your Event Assistants help with the setup and breakdown of tables and chairs?
We can, but this is an additional service. We charge:
- 60c per chair setup, $20 for up to 15 tables setup;
- 60c per chair breakdown, $20 for up to 15 tables breakdown.
What do the Event Assistants do?
They help set up and decorate before the event, which often includes setting up table decor and food prep.
- They replenish non-alcoholic drinks throughout the event and keep the place clear of excess clutter like plates, cups, and napkins;
- Breakdown;
- Help pack up;
- Bus tables & pick up trash;
- Remove trash bags;
- Event set-up & breakdown;
- NOTE: This does not include chair & table setup, or chair & table breakdown.
Please have your coordinator or point of contact instruct them on what to do and how to do it.
Additional services: Chair, table setup, chair, table breakdown 60c per chair, $1.00 per table.
Do you deliver to other cities?
Only up to 50 from zip code 78641
FAQs
for Rentals
Does the price include delivery and pick up?
No, delivery and pick-up are separate services. The delivery/pick-up fee amount depends on the distance/time traveled. Provide us the address to which the items will be delivered, and we will calculate the fee. We break down the delivery and pick-up fee to allow you to choose if you want to purchase one or both.
Can I pick up my order?
Absolutely, we are located in Leander between 1431 and 2243 on county 175 rd Leander, 78641.
When do you typically deliver the items?
On Saturdays, deliveries are between 9:30 am-1:30 pm
On Sundays, deliveries are between 10:00 am-12:00 pm
During the week, we deliver a day prior between 6:30 pm-8:30 pm
You will receive a text between this timeframe, letting you know we are on our way. Please have the driveway cleared for easy and quick unload of the items.
When does the client pick up the items?
If your event is on Saturday, anytime after 9 am.
If on Sunday, anytime after 9:30 am.
If you choose to retrieve the order, you can do that after 6:30 pm during the week for the next day rental.
How do I add more items to my order?
You can do one of two things:
- Make a new order for the product(s) you need to add on
or
Email us with exactly what product(s) you want to add on, and we will take care of the rest.
Could the staff (DJs, EAs, Bartenders) bring the items rented for free?
Unfortunately, that is not possible, as this service requires a proper vehicle, additional time, additional mileage, fuel, and a separate workload.
Can I pick up the rental items the day before my event?
Rentals are per day; however, we can accommodate certain requests depending on our events and rental schedule. A fee might be assessed depending on the time being requested.
Why do I need to pay extra if I want to pick up a day prior?
We need to make special arrangements to accommodate this request for you and that the rentals are per day. You may choose to pay an additional full day if you need the items for two days.
Can I cancel my order?
Yes you may, however, there are no refunds. Items are removed from inventory the moment you make your reservation. These items are no longer available for other clients which results in a loss for us. We are happy to discuss further upon emailed request.
How do I reserve my rental items?
Make your reservation by paying the 50% down of the total amount.
When do I pay the rental invoice?
Payment is due in full a minimum of 15 days before the event.
Can I remove items from my invoice if I do not need them anymore after I reserve them?
If you formulate a request 30 days prior to the event, yes. Please understand that once you reserve your items, they are no longer available to another customer to rent, inhibiting our ability to complete other rental requests.
Does the rental fee include setup and breakdown?
No, the fee for setting up chairs is 80 cents per chair and $30 for up to 20 tables. The same applies to the breakdown.
Could the staff set up other items I rented?
Other than chairs and tables, yes. The Event Assistants can set up the items rented.
What if I prefer to pay the deposit with a card?
Unfortunately, we do not take cards for the deposit at the moment. We will add a 10% transaction fee to the total quote if this is the only method.
Does my security deposit count towards my rental total?
No. The security deposit is sent separately and serves a different purpose.
When do I get my deposit back?
Within 2-3 business days after all the items are inspected and accounted for. Please allow seven business days to get the deposit back if you rent tablecloths.
What if I only need the items for several hrs and not the full day?
The fee will be the same for the entire day. If you need us to deliver at a specific time and pick up the same day, please call our office to ensure we can accommodate your request.
What else do I pay besides my rental fee and deposit?
A damage waiver fee of 10% will be added to all rental contracts. Please note that the damage waiver does not cover permanent damage, loss, or negligence. It covers accidental damage from normal usage.
Do I get a confirmation call?
No, once you pay your invoice in full, that is the confirmation of your order. Please consider it done. Please expect our text during the times noted above, letting you know we are on our way, super excited to deliver the items you rented.
Do you offer any discounts?
Absolutely, give us a like on FB or Instagram and share any of our posts with your friends or recommend a friend, and you will receive $5.00 OFF or leave us feedback in Google.
What if I rented from you in the past?
You get $10.00 OFF delivery service if you left us a review! We always cherish loyalty.
FAQs
for Wedding Day-of Coordinator
What does a Wedding day-of- Coordinator do?
Unlike a full-service wedding coordinator, a Day-of wedding coordinator is for brides and grooms who want to do most of the planning themselves. Still, when their wedding day arrives, they need a professional to execute all of their hard work and planning while ensuring everything runs smoothly for extra peace of mind.
When do we meet to discuss the plan for the Wedding?
Two weeks before wedding day. At that time, the timeline is presented, and all the details related to arrangements, vendors, and expectations are addressed and planned out.
What about during the ceremony?
The day-of wedding coordinator will communicate with the bride and groom so that they know how much time is left before the ceremony. Moreover, our coordinator will be in charge of:
- Handling any unexpected last-minute issues;
- Lining up the bridal party for their entrances down the aisle;
- Cueing the ceremony musicians / DJ when the bridal party is ready to begin the processional;
- Gathering family and friends after the ceremony to take photos.
What about prior to reception?
Our day-of wedding coordinator will greet vendors and instruct them as to where to set up (i.e., wedding band / DJ, florist, and caterer). Moreover, he/she will:
- Arrange escort cards
- Make sure reception flowers/decor is set up according to flower order
- Meet with caterer staff to ensure/confirm the food timeline.
What about during the reception?
Our day-of wedding coordinator will ensure everything runs smoothly, being in charge of:
- Ensuring the proper flow of food and cocktails;
- Looking over dining tables and making sure everything is set up correctly;
- Helping guests locate their escort cards and dining tables;
- Locating the bride and groom and instruct them to stay off to one side of the main dining room until they receive a cue for their introduction and first dance;
- Cueing band/DJ, photographer, and videographer when important moments happen during the reception i.e., first dance, cake cutting, toasts, parent dances;
- Cueing the best man and father of the bride when they are about to be announced for toasts;
- Preventing and fixing any issues that may arise during the event;
- Remaining easily accessible through the entire event in case there are any details you would like attended to;
- Ensuring favors are distributed towards the end of the night;
- Packing up gifts/cards, misc ceremony/reception items, and having them ready to be taken to a designated family member at the end of the night.
Let’s Plan Your Dream Event
Ready to make your next event unforgettable?
We’ll work closely with you to ensure your event is nothing short of spectacular.
