Mimi's Party Palace

FAQs FOR RENTALS

Your Queries

FAQs

A: No, delivery and pick-up are separate services. The delivery/pick-up fee amount depends on the distance/time traveled. Provide us the address to which the items will be delivered, and we will calculate the fee. We break down the delivery and pick-up fee to allow you to choose if you want to purchase one or both.

A: Absolutely, we are located in Leander between 1431 and 2243 on county 175 rd Leander, 78641.

A: On Saturdays, deliveries are between 9:30 am-1:30 pm

On Sundays, deliveries are between 10:00 am-12:00 pm

During the week, we deliver a day prior between 6:30 pm-8:30 pm

You will receive a text between this timeframe, letting you know we are on our way. Please have the driveway cleared for easy and quick unload of the items.

A: If your event is on Saturday, anytime after 9 am.

If on Sunday, anytime after 9:30 am.

If you choose to retrieve the order, you can do that after 6:30 pm during the week for the next day rental.

A: You can do one of two things:

  1. Make a new order for the product(s) you need to add on

or

Email us with exactly what product(s) you want to add on, and we will take care of the rest.

A: Unfortunately, that is not possible, as this service requires a proper vehicle, additional time, additional mileage, fuel, and a separate workload.

A: Rentals are per day; however, we can accommodate certain requests depending on our events and rental schedule. A fee might be assessed depending on the time being requested. 

A: We need to make special arrangements to accommodate this request for you and that the rentals are per day. You may choose to pay an additional full day if you need the items for two days.

Yes you may, however, there are no refunds. Items are removed from inventory the moment you make your reservation. These items are no longer available for other clients which results in a loss for us. We are happy to discuss further upon emailed request.

A: Make your reservation by paying the 50% down of the total amount.

A: Payment is due in full a minimum of 15 days before the event.

A: If you formulate a request 30 days prior to the event, yes. Please understand that once you reserve your items, they are no longer available to another customer to rent, inhibiting our ability to complete other rental requests.

A: No, the fee for setting up chairs is 80 cents per chair and $30 for up to 20 tables. The same applies to the breakdown.

A: Other than chairs and tables, yes. The Event Assistants can set up the items rented.

A: Unfortunately, we do not take cards for the deposit at the moment. We will add a 10% transaction fee to the total quote if this is the only method. 

A: No. The security deposit is sent separately and serves a different purpose.

A: Within 2-3 business days after all the items are inspected and accounted for. Please allow seven business days to get the deposit back if you rent tablecloths.

A: The fee will be the same for the entire day. If you need us to deliver at a specific time and pick up the same day, please call our office to ensure we can accommodate your request.

A: A damage waiver fee of 10% will be added to all rental contracts. Please note that the damage waiver does not cover permanent damage, loss, or negligence. It covers accidental damage from normal usage.

A: No, once you pay your invoice in full, that is the confirmation of your order. Please consider it done. Please expect our text during the times noted above, letting you know we are on our way, super excited to deliver the items you rented.

A: Absolutely, give us a like on FB or Instagram and share any of our posts with your friends or recommend a friend, and you will receive $5.00 OFF or leave us feedback in Google.

A: You get $10.00 OFF delivery service if you left us a review! We always cherish loyalty.

FAQs - Reservation questions

A: Make your reservation by paying the 25% down of the total amount.

A: Payment is due in full a minimum of 15 days prior to the event.

A: As long as if 30 days prior yes. Please understand that once you reserve your items, they are no longer available to another customer to rent hence inhibiting our ability to complete other rental requests.

FAQs - Setup and Breakdown questions

A: No, the fee to set up chairs is 60 cents per chair and $20 for up to 15 tables. The same applies to the breakdown.

A: Other than chairs and tables, yes. The Event Assistants can set up the items rented.

FAQs - Other Fees / Deposit questions

A: You pay a $60 security deposit at the time of delivery or when you pick up the items. It is used to reserve your rental items and is used in the unlikely result of damaged rental equipment. You may pay with cash or check. If check make it to Mimi’s Party Palace

A:Unfortunately, we do not take cards for the deposit. If this is the only method, we will add a 10% transaction fee to the total.  give you that credit back.

A: No. The security deposit is sent separately and serves a different purpose.

A: Within 48 hours after all the items are inspected and accounted for. If you rent tablecloths please allow 7 business days to get the deposit back.

A: The fee will be the same for the entire day. If you need us to deliver at a certain time and pick up the same day please call our office to ensure we can accommodate your request.

A: A damage waiver fee of 10% will be added to all rental contracts. It covers accidental damage from normal usage. The damage waiver does not cover permanent damage, loss or negligence.

A: No, once you pay in full your invoice that is confirmation of your order. Please consider it done. Please expect our text during the times noted above letting you know we are on our way, super excited to deliver the items you rented.

FAQs - Discounts

Absolutely, give us a like on FB or Instagram and share any of our posts with your friends or recommend a friend and you will receive $5.00 OFF.

You also get $5.00 OFF for coming back! We missed you by the way!

Still have a question? Call or Write: